My AI agent got me a refund for broken shoes
AI is so, so good. I bought a pair of VIVO Barefoot shoes in Abu Dhabi 2 weeks ago for 850 AED (~$230). I absolutely loved wearing them (you should try them!). But 2 days later, the back of one shoe broke. Instant love-hate relationship. So I spun up an AI agent, gave it the receipt and photos, and asked it to get me a replacement delivered to my door. Or a refund if that wasn’t possible. Life went on. I forgot about it. Today, I checked my bank and noticed 850 AED had landed in my account. I opened the agent’s chat to see what happened: 1. The agent requested a replacement delivered to my door. 2. The store had stock, but Cyprus delivery stalled. 3. The agent escalated to regional and global support. 4. The store refused international exchange. The agent pushed for a remote refund. 5. The requested reply deadline passed. No answer. 6. The agent prepared Wise dispute evidence as backup. The store eventually processed the refund. 7. The money landed. It’s crazy that I can have an army of superintelligent agents fighting for me, 24/7, while I get on with my life. The downside: a lot of people are going to abuse this. Filing a claim has become so easy.







